I tried updating Windows but that has been unsuccessful. When it is using Windows Hello during this process, I can hit "other options" and enter my old pin, which works, but then nothing happens and there is still no pin set up. It doesn't prompt me for my pin or anything. When I click add pin, it prompts me for my Microsoft Account's password, followed by Windows Hello recognizing my face, then nothing. Fair enough, however it won't let me set up a pin. It tells me I need to set up a pin first. Since getting it back, however, Dell apparently had to reinstall Windows, and now Windows Hello is not working. Before sending it in, Windows Hello worked perfectly fine. I had to send in my Alienware laptop for repairs when something went wrong with the screen.
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